Interview with Lloyds

• Lloyds Screening Chat
• Lloyds Technical Interview

About lloyds Bank Group

• Save 26 million customers
• Have 15 brands, including Lloyds Bank, Halifax, MBNA, Bank of Scotland, Scottish Widows

Mission

• Creating sustainable and inclusive future for people and business. They want shape finance as a force for good
• Investing in digitral transformation to improve CX
• Want to support loads of different customers including large corps, small businesses and individual clients
• Because they are big, they want to leverege this to have a positive impact while driving innovation

Values

• People First - Creation of inclusive environment for everyone. They focus on people and helping them
• BOld- Even when they are big, they are willing to make risky decisions. Part of their strategy
  • Strategy
    • Create new revenue streams and diversification. (Shows that they are being sensible with what they do and think strategically. Forward thinking)
  • Change
    • Willing to progressively transform their tecnology stack and to reduce legacy technologies
• INclusive - They want every person from any background to be part of it. They want to be seen as inclusive place no matter the dissabillity or etc.
• Sustainable
  • Investments they make are focused on sustainability
  • Have charities
• Trust - They trust each other, want everyone to be honest when things haven’t worked so well

What I like about Lloyds

• I see loads of people stay in a company for quite some time. That shows that the company invest in development of people and people enjoy working there
• They think strategically about where they invest their money. Forward thinking
• Even if they are a big org, they are tackling tech debt and understand the importance of it
• That they show care about the people that work for them
• They care about good CX, care about small/big businesses, people, invest in housing and things that will benefit the country

Role

• Part of the MADE lab in Leeds
• Work in 90 days sprints?

Requirements

• Understanding of Agile software development and supporting continuous improvement of the team (Examples of working the Agile way. Could be my )
• Testing, DRY and SOlid principles are important (Examples of implementing testing and DRY/SOLID)
• Contributing to improving how the bank builds the software (Examples of how I contributing to improving how I improved software at Pfida)
• Technical mentorship through docs and code reviews (Examples of documenting and how I approach code reviews

What they need to see in a CV

• They want someone that will bring new and challenging ways of thinking to the team
• Strong understanding and exprience building and operating fe apps consuming microservices, RESTful APis and distributed systems). (Examples of that)
• Building frontends with Javascript, typescript, JSON, XML, HTML, CSS (Examples fo that)
• Responsive design, cross browser compatibility (examples of that)
• Experience with a cloud provider (I have with AWS, but they use GCP. Examples of that)
• Experience collaborating with product and design to eachieve business outcomes for customers (Pfida with internal stakeholders, ANS with PO, PMs, sometimes communicating with customers)
• Team working skills (Examples of that)
• Mentoring and technical guidance (Examples for that)

To Check

• What is Mass Affluent Digital Experience
• Solid and DRY principles
• XML
• Cross browser compatibility issues and ways of working around them
• refresh on contract driven development
• refresh on microservices and distributed systems

Q&As

Why do you want to work for Lloyds

I want to work for Lloyds because, based on my feeling, it is a company that makes strategic plans and plans long term, which is important and aligns with my way of thinking.

Lloyds has a good reputation and supports all sizes of businesses and investors, invests in housing and cares about the customers. This aligns with my personal values as I want to build software that helps people and customers. I want to work for a business that cares about people and makes positive impact on their lives.

Also, joining a big financial instituion like Lloyds gives me an opportunity to deepen my expertise in buildinf financial products at scale. I have a background in a smaller financial environment that taught me quite a lot not only about building software, but gave me a different perspective on financial products, and I can bring fresh and innovative approached to the table.

I also am impressed by the fact that your tech tallent tends to stay for years, which says a lot about company’s commitment to personal growth and care about its people.

Lloyds sounds like a perfect match, a place where I can contribute to meaningful projects, learn from great people with a lot of knowledge and be part of the team that drives positive change across the UK.

Bullets

• Established bank with good reputations

  • It is a good indication that the business is thinking strategically, long term

• Invest in businesses in the UK, no matter whether they are big or small

• Invest in british infrastructure (Housing)

• Business understands the importance of being for customers, which aligns with my personal values. I want to work for the business that cares about others, and I would like to contribute to software that directly impacts possitively loads of other people in the UK

• Working for a big financial company will allow me to strengten my knowledge about building financial products, especially at scale of a massive bank like Lloyds.

• People stay in a company for more than a few years in tech

  • That is a good indicator that the business cares about the growth of the individuals
  • shows that people enjoy working in the company

• My skills align with the job requirements, and I believe that my experience working in a smaller financial comapny that had more cutting-edge implementation might bring some fresh ideas and potentially help the business to be more efficient.

• They Care about the quality and put emphasis on collabopration, mentorship and knowledge sharing

Notes

• Lloyds wants to be a place where you can do everything, mortgage, investments, SIPPs, insurance, education etc. Essentially, wants to do what challenger banks do and more.

MADS

• A team that builds software for customers that represent a significant portion of the market. Quite possibly upper-middle-class, have income and wants to invest more than an average customer.
• Mass Affulent Customers are customers that most institutions want to target and offer wealth management services that are not required on the same level as for high net worth investors. Mostly, they will save for retirements or long term goals

Team

• Working on Chat and VOIP calls?

Lloyds Bank 360

• Trying to catch up with other banks
• Not available for everyone yet
• Service that provides coaching services for Mass Affluent customers
• Service that provides one view for all services in Lloyds that the customer has, which helps to analyse and allocate money to the right place, which will help with maximising returns
• Educational videos and articles about investing, financial products etc. so that people can make informed decisions about what they want to do with their money.